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| Technology services | Full-time | Fully remote
Have you ever wondered why your favourite apps, social media content, and video games load in the blink of an eye? It's likely because of Gcore behind the scenes!
Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, Graphcore, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery.
If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at Gcore!
We are over 550 professionals and currently looking for a Customer Support Specialist.
What you should know about our team: We are a group of professionals working together to achieve a common goal. We believe in ownership, and you will have a mandate (together with your team) to develop features end-to-end. You will have a real impact on our product development! We support each other and the biggest focus for us is to learn from each other!
What you will do:
As a Customer Support Specialist, you’ll join a team you can always rely on for feedback and continuous professional growth.
Your Responsibilities:
- First-line support [L1];
- Handle inquiries via chats and email/tickets from China, and the Global market;
- Provide consultations about our products and services, such as CDN, Cloud, Hosting;
- Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.
We expect you to have:
- Excellent verbal and written English (B2 and above) and Chinese (B2) communication skills;
- Ready to learn a lot and work with technical cases/issues;
- Experience in Technical Support 1+ year;
- Good knowledge and understanding of IT, networking or how the Internet works (network devices, IP, DNS, MAC address, ping, traceroute, reading logs etc);
- You're familiar with Cloud and CDN, or at least have a general understanding about them;
- Good problem-solving skills;
- Experience with Jira and Incident Management;
- Experience with Zendesk;
- A fast learner, organised and team player;
- Able to find, analyse and ready to assimilate a lot of information about our products and services;
- Responsible, polite, and optimistic person with strong communication skills;
- Can explain complex things so that they become clear and simple;
- Good at prioritising tasks.
Nice to have:
- Experience with CDN, Cloud or DNS, or strong desire to learn about them;
- Basic understanding or hands-on experience with Linux, API and payments;
- Certifications in ITIL, Linux, Tech Skills and Networking;
About the schedule:
Monday-Friday, 09:00–18:00, 1 hour of a break time.
On-call duty is possible.
What We Offer
We aim to ensure you feel and give your best by offering:
- Competitive salary;
- Flexible schedule;
- Remote, hybrid, or office work;
- Educational support;
- Medical insurance (depending on the contract type and your location);
- Business trips (depending on your role).
About the Company
Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.
Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others.
To find out more about Gcore, please check out our product website, our Careers page, LinkedIn page, and Instagram account. Let’s transform the Internet together!
Equal Opportunity Employer
We provide equal opportunity to all applicants without regard to race, colour, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.
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